Frequently Asked Questions (FAQ)
1. What is a self-driving car service?
A self-driving car service allows you to travel in a vehicle that is fully automated, without the need for a human driver. The car uses advanced sensors, cameras, and algorithms to navigate safely and efficiently to your destination.
2. How do I book a ride with a self-driving car?
You can book a ride through our mobile app or website. Simply sign up, enter your destination, choose the type of ride you prefer, and confirm your booking. Once confirmed, a self-driving car will be dispatched to pick you up.
3. Is the self-driving car safe?
Yes, our self-driving cars are equipped with cutting-edge technology, including multiple sensors, cameras, and radar systems to ensure a safe journey. Our vehicles undergo rigorous testing and continuous software updates to maintain the highest safety standards.
4. Can I drive the car myself?
Currently, our self-driving cars are fully autonomous, and there is no option for manual driving. You can enjoy a relaxing, hands-free journey with our self-driving technology managing the entire ride.
5. How do I know the car will arrive on time?
We use real-time tracking to monitor traffic conditions, vehicle status, and route optimization, so our system can adjust accordingly to minimize delays. You’ll receive updates about your car’s arrival time through our app.
6. What happens if there’s a technical issue during my ride?
In the unlikely event of a technical issue, our system will alert the vehicle to stop safely, and the ride will be canceled or redirected. Our customer support team will assist you promptly to ensure a safe and smooth resolution. 7. Are the vehicles equipped with insurance? Yes, our vehicles are covered by comprehensive insurance to ensure that you’re protected in the event of an accident or damage. This includes coverage for both passengers and third parties. 8. How do I pay for the ride? You can pay for your ride directly through our app using various payment methods, including credit/debit cards and digital wallets. You’ll receive a detailed receipt after the ride is completed. 9. What if I need to cancel my ride? You can cancel your ride through the app before the car arrives. Please note that a cancellation fee may apply if the cancellation occurs after the car is on its way or has already reached your pickup location. Please refer to our cancellation policy for more details. 10. How do I get a refund if there’s an issue with my ride? If there’s an issue with your ride, such as a technical malfunction or service failure, please contact our customer support team immediately. We will investigate the situation and, if applicable, issue a refund based on the circumstances. Please see our refund policy for more details. 11. What is the security deposit for, and when will I get it back? A security deposit is required to cover any potential damage or issues during the ride. After the ride, the vehicle will be inspected, and if there is no damage, the full security deposit will be refunded. If damage is found, a portion of the deposit may be used to cover repair costs. The deposit will be returned within the same business day after the inspection. 12. Can I use the self-driving car service for long trips or out-of-town travel? Yes! Our self-driving cars are available for both short and long-distance trips. Whether you’re traveling across town or going on a road trip, we can provide a comfortable and safe self-driving experience. 13. How do I contact customer support? You can reach our customer support team via email at 24yatra@gmail.com or by calling 9711111041. You can also contact us directly through our app for quick assistance during your ride. 14. Do you offer rides for people with disabilities? Yes, we are committed to making our service accessible to all customers. Our vehicles are equipped with features to accommodate individuals with disabilities, and we offer specialized support for those who need it. Please contact us ahead of time to make any necessary arrangements. 15. Are the self-driving cars available 24/7? Yes, our self-driving car service operates 24/7, so you can book a ride at any time of day or night, depending on your location and availability.
In the unlikely event of a technical issue, our system will alert the vehicle to stop safely, and the ride will be canceled or redirected. Our customer support team will assist you promptly to ensure a safe and smooth resolution. 7. Are the vehicles equipped with insurance? Yes, our vehicles are covered by comprehensive insurance to ensure that you’re protected in the event of an accident or damage. This includes coverage for both passengers and third parties. 8. How do I pay for the ride? You can pay for your ride directly through our app using various payment methods, including credit/debit cards and digital wallets. You’ll receive a detailed receipt after the ride is completed. 9. What if I need to cancel my ride? You can cancel your ride through the app before the car arrives. Please note that a cancellation fee may apply if the cancellation occurs after the car is on its way or has already reached your pickup location. Please refer to our cancellation policy for more details. 10. How do I get a refund if there’s an issue with my ride? If there’s an issue with your ride, such as a technical malfunction or service failure, please contact our customer support team immediately. We will investigate the situation and, if applicable, issue a refund based on the circumstances. Please see our refund policy for more details. 11. What is the security deposit for, and when will I get it back? A security deposit is required to cover any potential damage or issues during the ride. After the ride, the vehicle will be inspected, and if there is no damage, the full security deposit will be refunded. If damage is found, a portion of the deposit may be used to cover repair costs. The deposit will be returned within the same business day after the inspection. 12. Can I use the self-driving car service for long trips or out-of-town travel? Yes! Our self-driving cars are available for both short and long-distance trips. Whether you’re traveling across town or going on a road trip, we can provide a comfortable and safe self-driving experience. 13. How do I contact customer support? You can reach our customer support team via email at 24yatra@gmail.com or by calling 9711111041. You can also contact us directly through our app for quick assistance during your ride. 14. Do you offer rides for people with disabilities? Yes, we are committed to making our service accessible to all customers. Our vehicles are equipped with features to accommodate individuals with disabilities, and we offer specialized support for those who need it. Please contact us ahead of time to make any necessary arrangements. 15. Are the self-driving cars available 24/7? Yes, our self-driving car service operates 24/7, so you can book a ride at any time of day or night, depending on your location and availability.