REFUND POLICY:-


At 24YATRA, we are committed to providing you with high-quality self-driving car services. If for any reason you are not fully satisfied with your experience, we offer the following refund policy. Please read it carefully to understand ~your rights and options. 1. Refund Eligibility Refunds may be issued under the following circumstances:
Service Not Rendered: If your self-driving car service is canceled by us and not completed, you may be eligible for a full refund of the charges.
Technical Issues: If there is a technical malfunction with the self-driving vehicle that causes a delay, cancellation, or significant disruption to the service, you may be eligible for a partial or full refund depending on the severity of the issue.
Overcharges: If you are charged more than the agreed-upon amount for a ride or service due to an error, we will refund the difference.
Refunds will not be issued under the following circumstances:
User Cancellations: If you cancel a ride or service, any cancellation fees outlined in our terms will apply.
Service Delays: We strive to provide reliable and timely service, but delays due to weather, traffic, or other factors outside of our control do not qualify for a refund.
Change of Mind: If you decide not to use the service after booking, refunds will not be issued unless otherwise stated in specific promotional offers or terms.
2. Security Deposit Refund
If a security deposit was paid at the time of booking or service, it will be refunded after the following conditions are met:
Vehicle Inspection: After the completion of your service, our team will inspect the self-driving vehicle for any damage, theft, or other issues. The security deposit will be refunded in full if the vehicle is returned in the same condition it was provided, with no damage, excessive wear, or other discrepancies.
Return Timeframe: The inspection will be carried out just after receiving the vehicle. The security amount shall be returned to the customer within the same business day or maximum T+1 DAY
Deductions: In the event of damage, lost property, or other issues identified during the inspection, the security deposit will be partially or fully withheld to cover repair or replacement costs. Any remaining deposit will be refunded to you.
Refunds of the security deposit will be processed back to the original payment method or, if applicable, by alternative arrangements, within [X] business days after the vehicle inspection.
3. Refund Request Process To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [Insert Contact Information] within [X] days of the service completion or incident. Provide the following details:
Your name and contact information Booking ID or receipt number
A description of the issue and reason for the refund request Investigation: Our team will review your request and investigate the situation. We may request additional information or documentation to process your refund.
Decision: You will receive a response maximum within 1 business day informing you of our decision. If your request is approved, we will process the refund accordingly.
4. Refund Method Refunds will be issued to the original payment method used for the service. Depending on your bank or payment provider, it may take up to [X] business days for the refund to appear in your account.
5. Subscription and Membership Refunds
If you have a subscription or membership with us (such as for ongoing self-driving services), refunds for unused portions of the subscription or membership fees will be considered on a case-by-case basis. Cancellations of subscriptions or memberships may be subject to a notice period or specific terms.
6. Changes to This Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will include an “Effective Date.” Please review this policy periodically to ensure you are aware of any changes.
7. Contact Us If you have any questions or need assistance regarding our refund policy, please contact our customer support team:
24YATRA GOLF COURSE ROAD, SECTOR-53, GURUGRAM,HARYANA 24yatra@gmail.com +91 9711111041